Terms of service
Terms of Service
Last Updated: August 20, 2026
Welcome to Sneakly. These Terms of Service govern your use of Sneakly.store and any purchases made through our online store.
By accessing our website, placing an order, or using our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.
1. About Sneakly
Sneakly operates an online footwear store serving customers in the United States.
Our contact information is:
Sneakly
1231 Rose Vista Ct
Saint Paul, MN 55113
United States
Email: support@sneakly.com
Phone: +1 832 252 1341
Customer Support: 24/7
2. Online Store Terms
By using our website, you confirm that you are legally capable of entering into a binding agreement or are using the website with the permission of a parent or legal guardian where required.
You may not use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
You must not attempt to interfere with the security, functionality, or operation of our website.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, sizes, colors, specifications, pricing, and availability are presented accurately.
However, differences in device screens, lighting, manufacturing, or photography may result in minor differences between online images and the actual product.
Product availability may change without notice.
4. Product Sizes and Variations
Available sizes, colors, and other product options are displayed on the relevant product page.
Customers are responsible for selecting the correct size and product variation before completing an order.
We recommend reviewing the product information and our Size Guide before purchasing.
5. Pricing
All prices displayed on Sneakly.store are shown in the applicable store currency at the time of purchase.
We reserve the right to change product prices at any time without prior notice.
Any price change will not affect an order that has already been successfully completed and confirmed, except where an obvious pricing or technical error has occurred.
6. Pricing or Listing Errors
Occasionally, a product may be listed with incorrect information due to typographical, technical, or system errors.
If we identify a significant error relating to the price, product details, availability, or another material part of your order, we may contact you to provide the correct information.
Where appropriate, you may be offered the option to continue with the corrected order or cancel it for a refund.
7. Orders
Submitting an order through our website does not guarantee acceptance.
An order is considered accepted after payment has been successfully authorized and the order has been confirmed for fulfillment.
We reserve the right to decline or cancel an order when reasonably necessary, including in cases involving:
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Suspected fraud
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Payment authorization issues
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Incorrect pricing
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Product unavailability
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Incorrect customer information
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Shipping restrictions
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Duplicate or unusually large orders
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Violation of these Terms of Service
If we cancel a paid order, any applicable refund will be returned to the original payment method.
8. Payment
Customers must provide accurate billing and payment information during checkout.
Payments are processed through the payment providers available through our Shopify checkout.
Available payment methods may vary depending on the customer's device, location, and payment-provider availability.
We do not guarantee the availability of any particular payment method at all times.
9. Shipping
Sneakly currently ships to customers within the United States.
Our estimated delivery time for U.S. orders is generally:
8–10 business days
Delivery times are estimates and may be affected by carrier delays, severe weather, public holidays, high-volume periods, transportation disruptions, or other circumstances outside our reasonable control.
Please review our Shipping Policy for complete details.
10. Shipping Address
Customers are responsible for providing complete and accurate delivery information.
Sneakly is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.
If you notice an error after placing an order, please contact us as soon as possible.
We cannot guarantee that changes can be made after the order enters fulfillment or shipping.
11. Order Cancellation
Customers may request cancellation by contacting us as soon as possible after placing an order.
We will make reasonable efforts to process cancellation requests before an order has been fulfilled or dispatched.
Once an order has entered the shipping process, cancellation may no longer be possible.
Please refer to our Order Cancellation Policy for more information.
12. Returns and Refunds
Eligible products may generally be returned within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.
Returned footwear must generally be unworn, unused, and returned with its original tags, shoe box, and packaging.
Approved refunds are issued to the original payment method.
Please review our Return & Refund Policy before requesting a return.
13. Exchanges
Eligible exchange requests may be accepted depending on product and size availability.
If the requested replacement is unavailable, you may be offered the option to return the original item in accordance with our Return & Refund Policy.
14. Damaged, Defective, or Incorrect Products
Customers should inspect their order promptly after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact:
Please provide your order number and clear photographs showing the issue.
We will review the matter and provide an appropriate resolution where applicable.
15. Promotions and Discount Codes
Promotional offers, discount codes, and special pricing may be subject to separate conditions.
Unless otherwise stated:
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Discounts cannot be exchanged for cash.
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Discount codes may have expiration dates.
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Some products may be excluded.
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Multiple discount codes may not be combinable.
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Offers may be changed or withdrawn where permitted.
Any specific terms displayed with a promotion will apply to that offer.
16. Gift Cards
If gift cards are offered, they are subject to the terms displayed at the time of purchase and any applicable legal requirements.
Gift cards generally cannot be exchanged for cash except where required by law.
17. Intellectual Property
The content on Sneakly.store, including our website design, Sneakly branding, logos, graphics, text, layout, and original content, is owned by or licensed to Sneakly unless otherwise stated.
Third-party trademarks, product names, brand names, logos, and other intellectual property remain the property of their respective owners.
Nothing on our website should be interpreted as transferring ownership of third-party intellectual property to Sneakly.
You may not reproduce, distribute, modify, republish, or commercially exploit our original website content without permission.
18. Third-Party Brands
Our store may offer products manufactured or branded by third parties.
References to third-party trademarks, product names, or brands are used for product identification and description.
Ownership of those trademarks remains with their respective trademark holders.
19. Third-Party Services and Links
Our website may use or link to third-party services, including:
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Shopify
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Payment processors
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Shipping carriers
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Analytics services
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Advertising platforms
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Review providers
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Social media platforms
Third-party services operate according to their own terms and privacy policies.
Sneakly is not responsible for the content, availability, security, or practices of third-party websites outside our control.
20. Customer Reviews and User Content
Where our website allows customers to submit reviews, photographs, comments, or other content, you agree that your submission must be truthful and must not contain:
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Illegal content
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Threatening or abusive material
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Fraudulent claims
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Malicious software
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Unlawful personal information
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Content that infringes the rights of another person
We may remove content that violates our policies or applicable law.
21. Prohibited Uses
You may not use our website:
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For unlawful purposes
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To commit fraud
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To impersonate another person
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To interfere with website security
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To distribute malware or harmful code
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To collect customer information without authorization
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To attempt unauthorized access to our systems
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To violate intellectual property rights
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To submit intentionally false or misleading information
We may restrict access to the website where misuse is identified.
22. Website Availability
We aim to maintain reliable access to Sneakly.store, but we cannot guarantee that our website will always be uninterrupted or error-free.
We may temporarily suspend or modify parts of the website for:
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Maintenance
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Security updates
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Technical improvements
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Platform changes
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Operational reasons
23. Disclaimer of Warranties
To the extent permitted by applicable law, our website and services are provided on an "as available" basis.
Nothing in these Terms excludes or limits any rights that cannot legally be excluded under applicable consumer protection law.
24. Limitation of Liability
To the maximum extent permitted by applicable law, Sneakly will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation would be unlawful.
25. Indemnification
To the extent permitted by applicable law, you agree to indemnify Sneakly against claims, damages, or reasonable costs resulting from your unlawful use of the website or violation of these Terms.
26. Privacy
Your use of Sneakly.store is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
27. Changes to These Terms
We may update these Terms of Service periodically to reflect changes in our:
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Business practices
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Website functionality
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Products
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Services
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Legal requirements
The latest version will always be posted on this page with an updated "Last Updated" date.
Continued use of our website after changes are published constitutes acceptance of the updated terms where permitted by law.
28. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
29. Governing Law
These Terms are governed by applicable laws and regulations, subject to any mandatory consumer rights available to customers in their jurisdiction.
Nothing in these Terms removes rights provided to consumers under applicable law.
30. Contact Us
If you have questions regarding these Terms of Service, please contact:
Sneakly
1231 Rose Vista Ct
Saint Paul, MN 55113
United States
Email: support@sneakly.com
Phone: +1 832 252 1341
Customer Support: 24/7