Refund policy

Return & Refund Policy

Last Updated: August 20, 2026

At Sneakly, we want you to be satisfied with your purchase. If something is not right, you may request a return in accordance with the terms below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must be:

  • Unworn and unused

  • In its original condition

  • Returned with all original tags attached

  • Returned in its original shoe box and packaging

  • Accompanied by proof of purchase or your order number

Shoes that show signs of wear, outdoor use, damage, washing, alteration, or missing packaging may not be eligible for return.

How to Request a Return

Before sending any product back, please contact our customer support team at:

Email: support@sneakly.com

Please include:

  • Your full name

  • Order number

  • Product you wish to return

  • Reason for the return

  • Photographs if the product is damaged, defective, or incorrect

Our team will review your request and provide return instructions if your return is eligible.

Please do not send a return without contacting us first.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for the cost of returning the item.

We recommend using a tracked shipping service when returning your order. Sneakly cannot be responsible for return packages that are lost in transit before reaching the designated return location.

If you receive a damaged, defective, or incorrect item, please contact us before returning it so that we can provide the appropriate instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is:

  • Damaged

  • Defective

  • Different from the item ordered

  • Missing an item from the shipment

contact us as soon as possible at support@sneakly.com.

Please include your order number and clear photographs showing the issue.

Once reviewed and approved, we will provide an appropriate resolution, which may include a replacement, return, or refund depending on the circumstances.

Exchanges

If you require a different size or eligible replacement, please contact us at support@sneakly.com.

Exchange availability depends on current inventory.

Where a direct exchange is unavailable, you may be asked to return the eligible item and place a new order for your preferred size or product.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days after a refund has been processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

Original shipping charges, if any, are generally non-refundable unless the return results from an error by Sneakly or the product arrived damaged or defective.

Non-Returnable Items

We may be unable to accept returns for:

  • Items returned more than 30 days after delivery

  • Worn or used footwear

  • Products with visible signs of wear

  • Products missing original tags

  • Products without their original shoe box or packaging

  • Products damaged after delivery due to misuse

  • Gift cards

  • Items specifically marked as final sale or non-returnable at the time of purchase, where permitted by applicable law

This does not affect any rights you may have under applicable consumer protection laws.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will try to accommodate cancellation requests before an order has been processed or dispatched.

Once an order has entered the shipping process, we may no longer be able to cancel it. You may instead request a return after delivery in accordance with this policy.

Refunds for Lost Packages

If a shipment appears to be lost in transit, please contact us so that we can review the tracking information and, where appropriate, work with the shipping carrier.

Any refund or replacement will be determined after the shipment status has been reviewed.

Contact Us

For questions about returns, refunds, exchanges, or damaged products, contact:

Sneakly
22 Woodsome Park
Woolton, Liverpool
L25 5HA
United Kingdom

Email: support@sneakly.com
Phone: +44 7947 236257
Customer Service: Available 24 hours

Please include your order number whenever contacting us about an existing purchase.