Shipping policy

Shipping Policy

Last Updated: August 20, 2026

Thank you for shopping with Sneakly. We aim to provide a clear and reliable delivery experience for every order.

Shipping Destination

Sneakly currently ships orders to customers within the United States only.

We do not currently offer international shipping through our online store.

Estimated Delivery Time

Estimated delivery time for U.S. orders is:

8–10 business days

Business days are Monday through Friday and exclude weekends and public holidays.

Delivery estimates may vary slightly depending on the destination, carrier delays, severe weather, peak shopping periods, or other circumstances outside our reasonable control.

Order Processing

Orders are reviewed and prepared for shipment as quickly as possible after successful payment confirmation.

You will receive an order confirmation at the email address provided during checkout.

Once your order has been dispatched, available shipment and tracking information will be sent to you by email.

Tracking Your Order

When tracking information is available, you can use the tracking number provided in your shipping confirmation email to follow the progress of your delivery.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

If your tracking information has not updated for an extended period, please contact our customer support team.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully check your:

  • Full name

  • Street address

  • Apartment or unit number, if applicable

  • City

  • State

  • ZIP code

  • Contact details

If you notice an address error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered the shipping process.

Delivery Delays

While we work to meet our estimated delivery times, occasional delays may occur due to circumstances outside our control, including:

  • Carrier delays

  • Severe weather

  • Public holidays

  • High-volume shopping periods

  • Transportation disruptions

  • Incorrect or incomplete delivery information

If your order is significantly delayed, please contact us and we will assist you in reviewing the shipment status.

Lost or Missing Packages

If your tracking information shows that your order has been delivered but you cannot locate the package, please:

  1. Check around the delivery location.

  2. Ask household members or neighbors whether they accepted the package.

  3. Contact the shipping carrier for additional delivery information.

  4. Contact Sneakly if you still cannot locate your order.

We will review the available tracking information and assist you with the next appropriate steps.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the package and affected product

Our team will review the matter and advise you on the available resolution.

Customer Support

If you have questions about shipping or an existing order, please contact us:

Sneakly

1231 Rose Vista Ct

Saint Paul

 MN 55113

United States

Email: support@sneakly.com
Phone: +1 832 252 1341
Customer Service: Available 24 hours

For the fastest assistance, please include your order number when contacting us.