Order Cancellation Policy

At Sneakly, we understand that customers may occasionally need to cancel or change an order after it has been placed.

This Order Cancellation Policy explains when cancellation requests may be accepted and what happens if an order has already entered fulfillment or shipping.

Cancellation Window

Customers may request to cancel an order within 24 hours of placing the order, provided the order has not already been processed, fulfilled, or dispatched.

To request a cancellation, contact us as soon as possible:

Email: support@sneakly.com
Phone: +1 832 252 1341
Customer Support: 24/7

Please include your:

Full name
Order number
Email address used for the order
Reason for cancellation

Cancellation Is Not Guaranteed

Submitting a cancellation request does not automatically mean the order has been cancelled.

Orders may begin processing shortly after payment is confirmed.

If your order has already entered fulfillment, been packed, transferred to a shipping partner, or dispatched, we may no longer be able to cancel it.

We will confirm whether your cancellation request has been approved.

Orders Already Shipped

Once an order has been dispatched, it cannot normally be cancelled.

If you no longer want the product, you may request a return after delivery in accordance with our Return & Refund Policy.

Returned items must meet the eligibility requirements stated in that policy.

Address Changes

If you entered an incorrect shipping address, contact us immediately.

We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee that changes can be made once an order has entered processing or shipping.

Customers are responsible for providing accurate shipping information during checkout.

Product or Size Changes

If you selected the wrong:

Size
Color
Product
Quantity

If the order has not entered fulfillment, we may be able to assist with a change.

If the requested change affects the order price, inventory, or payment authorization, the original order may need to be cancelled and a new order placed.

Cancellation by Sneakly

Sneakly may cancel an order when reasonably necessary, including in situations involving:

Payment authorization failure
Suspected fraudulent activity
Product unavailability
Incorrect pricing
Technical or listing errors
Duplicate orders
Invalid or incomplete customer information
Shipping restrictions
Violation of our Terms of Service

If Sneakly cancels an order that has already been paid, an applicable refund will be issued to the original payment method.

Refunds for Cancelled Orders

If your cancellation is approved after payment has been collected, the refund will be issued to the original payment method.

After the refund has been processed, please allow approximately 5–10 business days for the funds to appear in your account.

Actual processing times may vary depending on your bank or payment provider.

Promotional Discounts

If an order using a promotional or discount code is cancelled, the same promotion may not necessarily be available for a replacement order.

Promotional codes are subject to their original conditions and expiration dates.

Refusing Delivery

Refusing a shipment is not considered the same as an approved cancellation.

If an order is refused at delivery or returned to sender without prior authorization, any refund or additional shipping charges will be handled in accordance with our Return & Refund Policy and the circumstances of the shipment.

For the smoothest resolution, please contact Sneakly before refusing a delivery.

Contact Us

For cancellation requests or questions about an existing order, contact:

Sneakly
1231 Rose Vista Ct
Saint Paul, MN 55113
United States

Email: support@sneakly.com
Phone: +1 832 252 1341
Customer Support: 24/7

For faster assistance, always include your order number when contacting us.