Find answers to common questions about shopping with Sneakly.

Where does Sneakly ship?

Sneakly currently ships to customers within the United States.

We do not currently offer international shipping through our online store.

How long does delivery take?

Estimated delivery time for U.S. orders is generally:

8–10 business days

Business days are Monday through Friday and exclude weekends and public holidays.

Delivery times are estimates and may occasionally be affected by carrier delays, weather, peak shopping periods, or other circumstances outside our reasonable control.

Will I receive tracking information?

Yes.

When tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

How can I track my order?

You can use the tracking information included in your shipping confirmation email.

If you cannot locate your tracking details or your tracking has not updated for an extended period, contact us at:

support@sneakly.com

Please include your order number.

Can I change my shipping address?

If you entered an incorrect shipping address, contact us as soon as possible.

We will try to update the address before the order enters fulfillment or shipping.

Once an order has been processed or dispatched, we may not be able to change the delivery address.

Can I cancel my order?

Cancellation requests should be submitted within 24 hours of placing your order, provided the order has not already been processed or dispatched.

Contact:

Email: support@sneakly.com
Phone: +1 832 252 1341

Please provide your order number when requesting a cancellation.

What shoe sizes are available?

Available sizes are displayed directly on each product page.

Size availability varies by product, style, and inventory.

If a size cannot be selected, it may currently be unavailable.

How do I choose the correct shoe size?

Please review the available size options and our Size Guide before ordering.

Sizing can vary slightly between brands and footwear styles.

If you are unsure which size to choose, contact our customer support team before placing your order.

What brands does Sneakly offer?

Our product selection may include footwear from brands such as:

• Nike

• Jordan

• Saucony

Products, models, colors, and sizes may change depending on availability.

Are product images accurate?

We make reasonable efforts to display product images and colors accurately.

However, minor differences may occur due to:

• Screen settings

• Lighting

• Photography

• Manufacturing variations

Please review all product images, descriptions, and available options before purchasing.

What is your return policy?

Eligible items may be returned within 30 days of delivery.

Returned footwear should generally be:

• Unworn

• Unused

• In original condition

• Returned with original tags

• Returned with the original shoe box and packaging

Please review our Return & Refund Policy for complete details.

Can I exchange my shoes for a different size?

If you need another size, contact us at support@sneakly.com.

Exchanges depend on inventory availability.

If a direct exchange is unavailable, you may be asked to return the eligible item and place a new order for the preferred size.

What if I receive the wrong item?

If you receive an incorrect product, contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the item received

We will review the issue and provide the appropriate next steps.

What if my shoes arrive damaged?

Please inspect your order after delivery.

If an item arrives damaged or defective, contact:

support@sneakly.com

Include your order number and clear photographs showing the damage or defect.

Our team will review the issue and assist with an appropriate resolution.

When will I receive my refund?

After an eligible return has been received, inspected, and approved, the refund will be issued to your original payment method.

Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account.

Your bank or payment provider may require additional processing time.

What payment methods do you accept?

Available payment methods are displayed during checkout.

Depending on eligibility and availability, checkout may support major credit cards, debit cards, digital wallets, and other payment methods provided through our Shopify checkout.

Only payment methods shown at checkout are available for your order.

Is my payment information secure?

Payments are processed using secure payment services integrated with our Shopify checkout.

For your security, never send complete card details or payment passwords through email, phone, or our contact form.

I did not receive my order confirmation. What should I do?

First, check your spam or junk email folder.

Make sure you entered the correct email address during checkout.

If you still cannot locate your order confirmation, contact us with your name and any available order details.

My tracking says delivered, but I cannot find my package. What should I do?

Please:

1. Check around your delivery location.

2. Ask household members or neighbors if they accepted the package.

3. Review the carrier's tracking information.

4. Contact the carrier if additional delivery details are available.

5. Contact Sneakly if you still cannot locate the order.

We will review the available shipment information and assist you with the next appropriate steps.

Can I contact Sneakly before ordering?

Yes.

Our customer support team is available 24/7 for product, size, shipping, payment, or general store questions.

Contact Sneakly

Sneakly
1231 Rose Vista Ct
Saint Paul, MN 55113
United States

Email: support@sneakly.com
Phone: +1 832 252 1341
Customer Support: 24/7
Website: Sneakly.store